Refund policy
We strive to provide you with high-quality handmade products, but we understand that issues may arise, however due to our products being handmade, all sales are final and non-refundable.
If you receive a defective or damaged item, please contact us immediately to arrange for a return, replacement or refund.
Conditions for Returns:
- Defective or damaged items must be reported within 5 days of delivery.
- We may require photographic evidence of the damage or defect before a return.
- The item must be returned in its original packaging, including any accessories or tags.
How to Initiate a Return:
- Contact us within 5 business days of delivery to report the issue and request a return authorization.
- Ship the item(s) back to us within 3 days of receiving return authorization.
Refunds or Replacements:
Upon receiving the refund item, we will inspect to verify the defect or damage. Depending on your preference and product availability, we will offer a replacement or issue a refund.
Return Shipping:
If the item is confirmed to be defective or damaged, we will cover the cost of return shipping. Please follow our instructions for return shipping to ensure a smooth process.
Contact Us:
If you have any questions or concerns about our return policy or need assistance with a return, please contact us at megan@rusticrootsme.com. We're here to help!