Shipping policy

Shipping Policy for Rustic Roots Handmade Products

Thank you for shopping with Rustic Roots! This Shipping Policy Outlines our shipping process and procedures for delivering your handmade products.

• Processing Time: 
  • Orders typically process and ship within 3-5 business days after payment is received, unless otherwise specified in the product description or during checkout.
  • Custom or made-to-order items may require additional processing time, which will be communicated to you at the time of purchase.
• Shipping Methods:
  • We offer several shipping options to accommodate your needs. Available shipping Methods and their estimated delivery times will be displayed during the checkout process.
  • Please note that delivery times are estimates and are not guaranteed, as they depend on factors such as carrier delays, weather conditions, and destination location.
• Shipping Rates:
  • Shipping rates are calculated based on the weight, dimensions, and destination of your order. Shipping costs will be displayed during the checkout process before you complete your purchase.
  • We may offer free shipping promotions on selected items or orders over a certain amount. Any such promotions will be clearly communicated on the Site. 
• Order Tracking:
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
• Shipping Address:
  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.
• Delivery Issues:
  • In the event of delivery Issues such as lost, stolen, or damaged packages, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.
• Contact Us:
  • If you have any questions or concerns about our Shipping Policy or the shipping process, please contact us at megan@rusticrootsme.com. We're here to help!
    

By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. Thank you for choosing Rustic Roots for your handmade products needs!